Cancellation and refund policy

Last updated 20 October 2026

This policy covers everything you can pay for on The Fit Lab: Academy courses and certification, Premium plans and coaching bookings. All payments are taken by Razorpay. It is part of our terms of use.

Delivery

• Everything we sell is digital. Nothing is shipped.
• Access starts as soon as your payment goes through: your course opens, your certification exam unlocks or your Premium plan switches on, in your account at thefitlab.in.
• A receipt is emailed to you from hello@thefitlab.in with your order ID and payment ID.
• If money was taken but your access hasn't started, email us with your order ID and we'll switch it on or refund you in full.

Academy courses and certification

• The full course and direct certification are one-time payments. There is nothing to cancel later.
• Because the course and exam open the moment you pay, the fee is not refundable once access has started — except in the cases under "When we always refund" below.
• Failing the exam or using up your attempts is not a reason for a refund.

Premium plans

• Premium is paid for one month or one year at a time and does not renew automatically. You don't need to cancel: when the period ends, the plan stops and you are not charged again.
• Premium is not refundable once it has started, including for unused days — except in the cases under "When we always refund" below.
• Team plans work the same way.

Coaching bookings

• If a paid booking is cancelled by you or by the coach, or the coach declines it, you get the full amount back.
• If your payment finishes after the 30-minute hold on your chosen time has ended and that time is no longer free, you get the full amount back.
• Cancelling a single session at least the coach's notice time before it starts (12 hours unless the coach sets another time) puts that session back into your package for you to book again. This is not a money refund.
• A session you miss without cancelling in time counts as used.

When we always refund

• You were charged twice for the same thing.
• Money was taken but your course, exam, plan or booking didn't start and we can't switch it on.
• A payment was taken in error.
• Wherever Indian consumer law says you are entitled to a refund.

How to ask for a refund

Email hello@thefitlab.in from the address you signed up with, or call +91 95023 18090. Tell us the order ID from your receipt and what went wrong. We reply within 7 days. Approved refunds go back to the same UPI, card, bank account or wallet you paid with, through Razorpay, and usually reach you within 5 to 7 working days.